This issue is coming up due to the SWRemote device not having downloaded the Employee data from the Reference Library of SuccessWare21. We can resolve this by running an Update on the SWRemote Admin Website, then having the techs run a Force Resync

For instructions on running this process, please follow the article here

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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