When this issue occurs, it is typically due to one of the following causes:
- The price changes were recently made and the changes have not yet carried down to the SWRemote server. To fix this, follow this article to push the changes down immediately.
- The price changes were received by the SWRemote server, but the user needs to log out / reload their pricebook to receive the changes. For instructions on reloading your pricebook / reference library, follow this article.
- The item is a task that has price levels attached. Note that the system will override the Our Price field if there is a price level configured under the Price levels tab.
If you require further assistance, please reach out to the Support Team using any of our channels -
Email: [email protected]