*Yes, you can use one User, as long as "Employee Code" matches the Username.*

  1. Log into SuccessWare21 with administrative credentials
  2. Click on the 21 icon
  3. Click Setup
  4. Click User Manager
  5. Double-click the user that is having issues logging in
  6. Click the "Groups" button
  7. Click the "Logon-14" tab
  8. Click the "Edit" button lower middle
  9. Check the box for "swmagent" located in the list to the left, scroll down to the bottom
  10. Click Save.
  11. Have them try to log in again.  It will now allow them to login.

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

Did this answer your question?