ID Tech does provide a one year warranty coverage for their mobile series card readers.  You can submit an online RMA request by providing the model #, S/N, problem description and customer contact information and return address from this link below: 

ID Tech Limited Warranty

ID Tech contact information

Telephone: 1-800-984-1010 / (714) 761-6368
Fax: (714) 761-8880

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]
Phone: 800-566-6940
Chat with us! 



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