Reason why error occurs
The Credit card/debit card does not have funds available or funds are not able to be charged at the moment.  Ask the customer if they have an alternative card.

When a credit card is declined, it will show up immediately after the customer signs to authorize the payment (which is when SWRemote submits the authorization).

When “Authorization failed: Declined. Would you like to continue?” pops up, The Technician can click "no" to go back to edit the payment. Even if they select "yes" to move forward, they can always hit the back arrow and go back to the payment screen at any point throughout 

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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