A Technician reports that when doing a Customer Search and adding a job from their Device, that the name of the technician doesn't show up in the Employee drop down.
This happens when a new employee (technician) is added into SuccessWare21 and that information hasn't been sent to the devices yet. You can manually push over the data by following the steps below:
- Log in to manage.swremote.com with your credentials.
- Click on Master Accounts.
- Click the Update button.
- After the Update button turns green, letting you know the update was successful, let the Tech know to go into the settings of SWRemote and press Force Resync.