There are two solutions to this issue:

  1. Dispatch to your next job (*Note*: You won't be able to perform another timecard punch until after you go Onsite)
  2. The office can submit a different Timecard Punch without an "Out" time (we recommend "Available On the Clock" if available)

The most common cause of this issue is when the office Complete's a job out inside SuccessWare21. In order to prevent this from happening in the future, they can put in an "Available On-the-clock" IN time (no Out time) after completing the job. Our team is currently looking into a solution for this issue so that you will not need to do this in the future.

If you require further assistance, please reach out to the Support Team using any of our channels- 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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