This occurs because the Invoice was marked as Ready to Post either by SuccessWare21, or when a technician submitted the Call Status as CM or Completed

  • Open up the assignment in question (as shown below)
  • Press F10 to open up the Invoice
  • Right click on the Ready to Post bar
  • Select Not Ready to Post
  • It should now display Not Posted (as shown below)

If you require further assistance on this topic, please reach out to SuccessWare21’s support team - 

Email: [email protected]

Phone: 888-251-2779

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