This occurs when a technician is logged into SWRemote before their employee information has been downloaded by our system. The invoice is then sent with blank employee information.

 How can I fix this?

The technician must restart the application and then relaunch and log in to the application.

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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