When trying to submit a credit card payment a message is displayed on screen that says: Authorization Failed: Invalid Account Number. Would you like to continue?
Reason why error occurs
The credit card number that was entered is not in a valid credit card number format.
Example of an invalid credit card number: 1234 1234 1234 1234 or 1234-1234-1234-1234
Steps to fix the issue
Verify the credit card numbers and re-key in the credit card without any spaces or special characters
If you require further assistance, please reach out to the Support Team using any of our channels -
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