When trying to submit a credit card payment a message is displayed on screen that says: Authorization Failed: Invalid Account Number. Would you like to continue?
Reason why error occurs
The credit card number that was entered is not in a valid credit card number format.
Example of an invalid credit card number: 1234 1234 1234 1234 or 1234-1234-1234-1234
Steps to fix the issue
Verify the credit card numbers and re-key in the credit card without any spaces or special characters
If you have any additional questions, you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email a support ticket to our support team at [email protected].