When trying to submit a credit card payment a message is displayed on screen that says: Authorization Failed: Invalid Account Number.  Would you like to continue?

Reason why error occurs
The credit card number that was entered is not in a valid credit card number format.

Example of an invalid credit card number: 1234 1234 1234 1234 or 1234-1234-1234-1234

Steps to fix the issue
Verify the credit card numbers and re-key in the credit card without any spaces or special characters

Example: 1234123412341234

Additional Information
If you have any additional questions, you may reference our online help documents at, call our support team at 1-800-566-6940 or email a support ticket to our support team at [email protected].

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