SuccessWare21 requires timecard punches to be in proper sequence and in chronological order - for example, attempting to go straight from Dispatched on one job to Dispatched on another job will cause a timecard error.

Dispatch Errors:

If the error message states Conflicting entry: Dispatched @ X:XX on [Date], this means that there is likely an offending Dispatched punch stuck in the timecard from a previous job. To resolve the issue, take the following steps:

 Right-click the technician's name on the call board and choose Timecard.

 Uncheck the box labeled Remote Control

Click the Modify button on the right-hand side.

Delete the Dispatched entry that is being displayed in the error

Click Close
Recheck the Remote Control checkbox

*Note-If the technician tries to perform a Lunch Punch before getting Onsite, this error will occur.

***Please note: It is not advised to populate or change a Technicians timecard before or while they are currently working through a job. To avoid Errors for the Techs so they can effortlessly walk through their jobs, please make any changes after the Tech completly finishes their job.

Onsite Errors:

If the error message states Conflicting entry: Onsite @ X:XX on [Date], this means that for the technician's assignment, there is no Dispatched time, but there is an Onsite time (likely due to manually modifying the timecard in the office). To resolve the issue, take the following steps:

Pull the job up in SuccessWare21

 Right-click the Technician's name on the call board and select the Call Progress... option

 Right-click in the white space and select Timecard
Uncheck the box labeled Remote Control

Click Modify

Right-click and click Add New entry for Dispatched at a time earlier than the Onsite punch displayed in the error

Hit Accept, then click Close

Recheck the Remote Control checkbox

***Please note: It is not advised to populate or change a Technicians timecard before or while they are currently working through a job. To avoid Errors for the Techs so they can effortlessly walk through their jobs, please make any changes after the Tech completely finishes their job.  

If you require further assistance on this topic, please reach out to SuccessWare21’s support team - 

Email: [email protected]

Phone: 888-251-2779

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