This most likely occurs because there was a short interruption coming from your server and the device did not download all of the job information from SuccessWare21.

Going into the Settings of SWRemote and pressing the Reload Assignments button will restore the job information for the Tech.  

If you require further assistance, please reach out to the Support Team using any of our channels- 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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