Reason why error occurs
The Credit card/debit card does not have funds available or funds are not able to be charged at the moment. Ask the customer if they have an alternative card.
When a credit card is declined, it will show up immediately after the customer signs to authorize the payment (which is when SWRemote submits the authorization).
When “Authorization failed: Declined. Would you like to continue?” pops up, The Technician can click "no" to go back to edit the payment. Even if they select "yes" to move forward, they can always hit the back arrow and go back to the payment screen at any point throughout
If you have any additional questions regarding your pricebook you may reference our online help documents at www.help.swremote.com, call our support team at 1-800-566-6940 or email our support team at [email protected].