We currently don't know the exact cause of this issue, but we know it occurs when SWRemote is updated from a specific older version (that is several versions out of date).

In order to fix this, you will need to delete SWRemote, re-install it fresh from the AppStore and then Register SWRemote.

1. Removing SWRemote - please follow the instructions here.

2. Installing SWRemote -  please follow the instructions here.

3. Registering SWRemote - please follow the instructions here.

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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