If you need to add additional invoice items after a credit card payment has been authorized and you have not yet completed the job, simply step back to the Invoice screen (Step 4), by pressing the Left Arrow button.  Once back on the Invoice screen, search/add the additional items. Then move forward by pressing the Right Arrow button until you are back onto the payment screen. The credit card will be re-authorized for the new amount and the customer will need to sign again

Here is a basic walkthrough of a job in SWRemote.  This will give you a good idea of the steps mentioned above:

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

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