This occurs when the Office updates the Lead Gen Codes inside of SuccessWare21 and the Device has not seen the Updates.  2 Things must be done:

First an Update needs to be run inside of the SWRemote Admin site.
How to update the Pricebook on the SWRemote Admin site

Second, a Force Resync needs to be run on the Devices.
How to run a force resync on a device


If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]
Phone: 800-566-6940
Chat with us!

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