If the cloud is displaying, that means that you have a data or wireless signal going to the device.
If a white X is displaying, there is no connectivity on the device.
We have come across a few instances where the cloud was displaying, but the device had no connectivity. We confirmed this by launching a web browser on the device an attempting to go to a web page and an error was received stating that the device had no connectivity.
If you require further assistance, please reach out to the Support Team using any of our channels -
Email: [email protected]
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