There are several things that can prevent this. Please run through the following list:
- Acquire was never installed on the Device, or was removed. Please check for it in the App Store / Play Store.
- Inside of the Settings of Acquire is the “SWRemote installed on this Device” box checked?
- Inside of the Settings of SWRemote is “Acquire installed on Device” box checked?
If you require further assistance, please reach out to the Support Team using any of our channels -
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