There are several things that can prevent this.  Please run through the following list:

  • Acquire was never installed on the Device, or was removed.  Please check for it in the App Store / Play Store.
  • Inside of the Settings of Acquire is the “SWRemote installed on this Device” box checked?
  • Inside of the Settings of SWRemote is “Acquire installed on Device” box checked?


If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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