Log in to your admin side of Payflow by navigating to manager.paypal.com, and logging in using your credentials.

Click on Report tab, and choose Daily Activity under Standard

Place in the date in which the transaction was placed, and click on Run Report button on the bottom

Under TRANSACTION ID, select the Delayed Capture ID of the transaction in need of a refund, and copy it.

Now click on the Virtual Terminal tab and select Single Transaction

Under Tender Type choose  Credit Card (or whichever pertains to the card that was used (most likely Credit Card)

Under Transaction Type choose Credit

Now paste the Transaction ID you had copied previously, and place it under the Original Transaction ID 

Click the Submit button

Check over and verify that all fields look correct, and click the Submit button

The Result screen should show a Response Message on the top as Approved.

This now completes the refund process in PayFlow

Please Note, when selecting the transaction to credit, make sure you select the correct transaction that you want to credit.  You are unable to perform a credit on an Authorization.  You must select the Delayed Capturetransaction to credit.

If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

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