Please watch this short video showing the customer how to void a transaction using Payflow Pro.
Note: Voiding a Transaction will only work on the same day that it went through.
(If it is the next day and beyond, you need to credit the transaction)
To Void a Transaction:
Click on Reports, and then on Daily Activity
Run Report (for today). Copy the Delayed Capture's Transaction ID
Click on the Virtual Terminal (at the top of the screen) and then select Single Transaction
Change Transaction Type to VOID and paste the Transaction ID into the “Original Transaction ID” text field.
On the next page hit Submit again ( you can add Comments for accounting to reference, if you choose to.)
You should see a Result code of 0 and Response Message of Approved.
-If you want to check that this went through, go to the Reports then click Daily Activity and run it for today's date.
If you require further assistance, please reach out to the Support Team using any of our channels -
Email: [email protected]
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