• Login to https://go.wepay.com/
  • Click on the Reporting tab
  • Locate the transaction under the Payments tab.  You can set a date range using the date picker to narrow down your search.
  • Click on the blue hyperlink for the transaction you're looking to issue a refund for.
  • Click the Issue Refund button
  • You'll be asked to confirm the refund.  Click Confirm.
  • At the top of the window, you'll see a banner stating the refund was successful.
  • If you go to Reporting > Payments, you'll see the refund in that list as well.


If you require further assistance, please reach out to the Support Team using any of our channels - 

Email: [email protected]

Phone: 800-566-6940

Chat with us! 

Did this answer your question?