You can update these in the Call Status menu in the Reference Library
- Click the 21 icon
- Click Setup
- Click Reference Library
- Choose Customer Service
- Double click Timecard Status
*Note: If any status is missing from the Timecard Dropdown status in SWRemote, it is most likely 'inactive' and will need to be set to 'active' within the Reference Library.
- To make edits, right click anywhere on the grid and choose "Modify Mode".
- Now you can see the entire grid, where you can right click again, to choose further options.
- The Final Steps to make these changes appear in SWRemote & then on the Devices are found by clicking HERE.
If you require further assistance on this topic, please reach out to SuccessWare21’s support team -
Email: [email protected]