A SPF Record is a type of DNS entry for your email server that allows you to whitelist a certain IP address and accept all emails from that address. You will need to add SWRemote's Email server IP: 18.104.22.168 to your records, as an approved sender.
We recommend you get your IT professional involved in this setup. If you do not currently have an SPF Record setup, they will need to set up this record as well.
If you require further assistance, please reach out to the Support Team using any of our channels -
Email: [email protected]